How do I log in to Uphold on the web? – Uphold Help Center
Welcome! This step-by-step guide explains how to log in to your Uphold account from a web browser, covers common problems (like forgotten passwords and two-factor authentication), and links to official Uphold resources you may need. Use the quick links below if you want to jump straight to Troubleshooting or Security tips.
Quick links — official Uphold resources
Here are the official Uphold pages referenced in this article (click to open):
3. Uphold Help Center (support)
10. Contact Uphold
Before you begin
Make sure you have:
A stable internet connection and an up-to-date browser (Chrome, Firefox, Edge, or Safari).
Your Uphold username or email address and password.
Your phone or 2FA device, if you have two-factor authentication enabled.
Step-by-step: How to log in to Uphold on the web
This section shows the typical login flow for the Uphold web interface.
Step 1 — Open the Uphold login page
Open your browser and navigate to the official Uphold login page: https://uphold.com/login. Bookmark this page for future use so you avoid phishing sites.
Step 2 — Enter your email or username
On the login page you'll see fields for your email address (or username). Type the email you used to create the account. Make sure there are no extra spaces or misspellings.
Step 3 — Enter your password
Type your password into the password field. If you prefer, click the eye icon to reveal the password while typing (only use this in private). Keep in mind that Uphold passwords are case-sensitive.
Step 4 — Two-factor authentication (if enabled)
If you have two-factor authentication (2FA) enabled, Uphold will ask for your second factor:
Enter the temporary code from your authenticator app (e.g., Google Authenticator, Authy) or
Approve the sign-in request on your registered device if you use push-based 2FA.
Step 5 — Approve or dismiss any additional prompts
Depending on your account settings, Uphold may prompt you to confirm the device, review recent activity, or complete a short verification. Follow the on-screen prompts.
Step 6 — You're in — review your account
After successful login you'll land on your Uphold dashboard. Quickly confirm that your recent activity looks right and the balances shown match your expectations.
Troubleshooting — Common login problems and how to fix them
Problem 1 — "Incorrect email or password"
If you see a message that your email or password is incorrect, first verify that caps lock is off and that you typed the right email. If you still can’t log in, reset your password:
Click Forgot your password? on the Uphold login page.
Enter the email address associated with your Uphold account.
Follow the instructions in the password-reset email from Uphold.
Note: If you don't receive the reset email, check your spam or promotions folder. If it’s not there, try using an alternate email address you may have used to sign up.
Problem 2 — Two-factor authentication issues
If your authenticator codes aren't working:
Make sure your phone’s clock is accurate (authenticator apps rely on correct time).
If you lost your 2FA device, use any saved recovery codes you stored when you enabled 2FA.
Contact Uphold Support if you have no device and no recovery codes (see official contact links below).
Problem 3 — Email verification or identity checks
Sometimes Uphold may require re-verification for security or regulatory reasons. If this happens, you may need to provide ID documents or answer verification questions. Visit the official identity verification page for details: Identity verification.
Problem 4 — Account locked or suspicious activity
If your account is temporarily locked for security reasons, you'll typically see instructions on-screen or receive an email explaining next steps. Check the Uphold status page for any ongoing service issues: Uphold status.
Problem 5 — Browser problems (pages not loading / login loop)
If the login page fails to load or you get stuck in a login loop:
Clear your browser cache and cookies for the Uphold domain.
Try incognito/private browsing mode to rule out extension conflicts.
Try a different browser or device to confirm whether the problem is local.
Security best practices for accessing Uphold on the web
Use strong, unique passwords
Use a long password or passphrase you don't use anywhere else. A password manager can generate and store unique passwords for every site.
Enable two-factor authentication (2FA)
2FA significantly improves account security. Use a time-based authenticator app instead of SMS where possible — authenticator apps are more resistant to SIM-swapping attacks.
Store recovery codes securely
If Uphold gives you recovery or backup codes when enabling 2FA, store them in a safe place (offline, in a password manager, or secure physical backup).
Check URLs and avoid phishing
Always confirm you are on the official Uphold login page (the domain should be uphold.com). Never enter your credentials through links sent in unsolicited messages. Bookmark the official login page for repeat use.
Monitor account activity
After logging in, glance at recent transactions and sign-in sessions to spot any unauthorized activity. If you see something suspicious, change your password immediately and contact Uphold Support.
Managing active sessions & devices
Uphold lets you see where your account is signed in. To manage devices and end sessions:
Log in to Uphold and open your account settings or security settings.
Locate sessions or devices (may be called “Active sessions”, “Connected devices” or similar).
Sign out of devices you don’t recognize or that you no longer use.
If you can't access your account to sign out devices, contact Uphold Support immediately and mark the account as compromised.
Need more help? Contact Uphold Support
If the steps above don't resolve the issue, contact Uphold’s support channels. Use the official help center and contact page to submit a ticket — avoid sharing sensitive account details on social media.
Official contact resources:
Uphold Help Center — for articles and support requests.
Contact Uphold — direct contact & forms.
Status page — check for service incidents.
Frequently asked questions (FAQ)
Can I log in using social sign-ins (Google, Apple)?
Uphold may support federated logins such as Google or Apple depending on your region and account setup. If you signed up using a social provider, use that provider’s sign-in button on the login page.
What if I forget the email I used to sign up?
Try any email addresses you commonly use. If you cannot recall the email, contact Uphold Support and be ready to provide identifying information to verify ownership.
How long are login sessions kept?
Session length depends on your account settings and Uphold’s security policies (automatic logout for inactivity may occur). For highly secure sessions, close the browser or use the log out option after use.
Does Uphold use biometrics on the web?
Biometrics are typically implemented in mobile apps (fingerprint, Face ID). Browser-based biometric support depends on WebAuthn/FIDO2 availability and your browser; check Uphold’s security documentation for current support.
Legal & regulatory reminders
Uphold is a regulated financial platform in many jurisdictions. You may be required to complete identity verification for certain features, to comply with anti-money laundering (AML) and know-your-customer (KYC) rules. See Uphold’s Terms and Privacy pages for more information:
Quick pre-login checklist
Are you on
uphold.com? (check the domain)Is your browser up to date?
Do you have your 2FA device handy?
Is your network private (avoid public Wi-Fi without a VPN)?
Do you have recovery codes stored in a safe place?
Wrap-up — final tips for safe access
Logging in to Uphold on the web is straightforward when you follow the official login page, use a strong password, enable 2FA, and keep recovery options safe. If anything looks unusual, pause and verify — security first.
For the most current instructions, support articles, or to submit a support ticket, use the official Uphold Help Center: support.uphold.com.
Official resources (recap): Uphold • Login • Help Center • Status • Contact